Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Stop Spotify from streaming over mobile data!

 

Plan

Premium

 

Country

Canada

Device

LG-g4

Operating System

Android 6.0

 

My Question or Issue

You can be listening at home using wifi data, get up and go outside for a walk, and Spotify seamlessly switches to mobile data without a hiccup. Quite amazing. 

But also really annoying and potentially expensive if it does the same trick when your wifi fails for whatever reason, e.g. cat unplugged it, internet provider goes down, etc.

 

In such cases Spotify switches to mobile data with no sign. If you don't notice the wifi outage, you can easily burn thru your mobile data allotment and beyond in a day.

 

But there is no way to stop Spotify from switching to mobile data if wifi goes down. This is crazy! Please fix it. 

 

I'm using the Spotify app on an LG-G4 running Android version 6.0 (highest version this phone supports)

Who Me Too'd this topic