I have a 2016 BMW 340 with BMW Connected Drive.  Connected Drive is the predecessor of Apple CarPlay.  It was an app designed by BMW to allow connectivity to a select group of applications on your phone.  I am having the same connectivity issues with BMW Connected Drive and the Spotify iPhone app as other users, but I wanted to add more details that may help.  

It seems there was a Spotify update within the last couple of weeks.  The connection to BMW was already buggy, but it is worse within the last couple of weeks.  I feared that the infotainment software in my 2016 BMW was out of date, so I took it to the dealer and there was an update available.  It took about 4 hours for BMW to update the software to the latest version.  This, however, did not fix any of my Spotify issues.  I use many other apps and they all work flawlessly:  Audible, Amazon Music, Pandora (don’t use it, but it does work), and iPhone Apple Music.  

Spotify takes 10-15 seconds to recognize the phone.  Then I sporadically experience the following problems:

1.  Refuses to show data of playing soundtrack or refuses to play at all.

2. When it does play, I must access the Spotify menu twice to get it to populate.  I need to exit the playing sound track to the Spotify menu screen, then repeat the procedure.

3.  Even after accessing the menu screen twice, the menu is now limited to only two choices.  The HOME screen menu option is missing.  I believe the second option is the Browse or Search menu option, also missing.  I can only access my Library items currently downloaded to the phone.

Since all the other apps work and the BMW software has been updated, I am left to believe this is a Spotify issue.  Like many others, I spend more time in my car than anywhere else.  I would love to be able to use my subscription.  

Plan

Premium

USA

Device

(IPhone X

Operating System

(IOS 13.3)

Thank you,