Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium Family
Country
Canada
Device
Samsung Galaxy 9+
Operating System
Android 9
My Question or Issue
For months now, the Spotify app has been extremely slow to load pages. Even if it's the Downloads page in offline mode. No matter what I'm trying to open, it can take a few minutes to load. This is just unacceptable to me. How are users supposed to jump in the car and go if they can't select a song or podcast quickly, even *from their downloads*. To me, downloading music or a podcast is supposed to be the best way to avoid having to load anything, yet here we are.
I have done a hard re-install of the app, I've cleared my cache, I've restarted my phone. I don't have much downloaded, but should it matter that much? When I use Google Play Music it doesn't take this long to load anything, let alone when I'm in Offline mode, and I had tons of music downloaded from that app.
If anyone has any fixes for this, I'd really appreciate it. Having used other apps with Offline modes, this just seems unreasonable.