Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Android: downloaded files storage option not working

Plan

Premium

Country

Brazil

Device

Sony Xperia 

Operating System

Android 8.00

 

My Question or Issue

I have a SD card in my cellphone but it seems that the app doesn't recognize it. Theoretically one should be able to store downloaded songs in it and I have followed the instructions given in the support page, but as I click on "Other" in the Settings page of the app nothing happens. I figure the app simply can't find the SD card. I wonder why, since I do have other types of files stored in it. I need help with this and would be very grateful to find some. 

Who Me Too'd this topic