Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
Device
Asus Zenfone Max Pro M2
Operating System
Android 9
My Question or Issue
When trying to use the Clock app to set Spotify as an alarm, the playlists list keeps "refreshing", making it impossible to search for songs or playlists to add as alarm.
Whenever it refreshes, I noticed the notification in the upper drawer keeps changing between "The app Clock is connecting" and "The app Clock is connected".
Both apps are in the latest version (6.2.1 for the clock, 8.5.44 for Spotify). I also tried downgrading the Clock app to the previous version (6.1.1), to no avail.
So far, for troubleshooting I tried:
- soft rebooting the phone
- clearing the cache of Spotify, uninstalling, rebooting the phone and installing everything again
- clearing the cache of the Clock app
- turning off Spotify's notifications
- making both apps "non monitored" by the battery app
- doing the connection with bluetooth on and off
- deleting the app connection from my account in Spotify Web and creating it again
- trying to set Spotify as my alarm while using both wireless and 4G