Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
Netherlands
Device
Macbook Pro and Samsung Galaxy A6
Operating System
MacOs 10.15, Android 9
My Question or Issue
I recently rearranged my playlists in folders. I created a new folder and dragged some playlists from other folders to this new folder.
Now on my Macbook and in the webplayer the folders are like I expect it to be.
On my android phone, all folders and playlists are someplace else then I expect it to be.
Most playlists and old folders are shown in the new created folder. I tried reinstalling spotify on my phone as described here: https://community.spotify.com/t5/Spotify-Answers/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p...
But the problem is still there.
Has anyone else experienced this problem?
Kind regards,
Tim