Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Music randomly stops playing (mostly using Spotify in offline mode to save data, therefore the songs are all downloaded on the device). The widget also disappear from the lock screen (since it stops, not pause). It happens most often when plugged in using a 3.5mm jack for audio (in my car), but also occurs with my bluetooth headphones. I've tried to restart my phone multiple times, but the problem persist. The audio jack works as I can still hear other audio sources (such as GPS, etc.). Issue started happening in the last 2 months or so.
Premium account - Canada
Samsung A5 2017 SM-A520W
Android 8.0.0
Samsung experience 9.0
Download Quality - very high
App version 8.5.48.1049