Plan

Premium

Country

USA

Device

iPhone 8

Operating System

iOS 10

My Question or Issue

For over a week now, none of my downloaded artists or albums are showing up while offline. All songs saved to a playlist are able to play, but I can't listen to, or search for, any other song/artist/album not in a playlist. It just displays a black screen. This issue is making my premium subscription useless. I do expect some kind of resolution for this problem. If not, I will be forced to cancel my subscription, which is also connected to Hulu. It may not look good for Spotify if I tell Hulu I'm canceling my service because their business partner can't take care of their subscribers.

I have already uninstalled and reinstalled my app, deleted my cache,  and double checked that my subscription hasn't been canceled. None of these have worked!! Please Help!