Plan

Premium Duo

Country

Canada

Device

Galaxy S9+ and Huawei P20

Operating System

Android 10 and Android 9

My Question or Issue

I recently switched from the Family plan to Duo for me (Galaxy S9+) and my girlfriend (Huawei P20). We used the Family Mix a lot. When trying to add herself to the Duo Mix from her account, under the "Your Duo Mix" section it just says "We're having technical issues. Please try again later." My account shows everything fine under that section for me, with a Leave Duo Mix button.

Additionally, Family Mix still shows in my Made For You section, but not hers.

How can I get my girlfriend added to Duo Mix?