Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Local Files not appearing on mobile

What I have:
Windows 10 desktop, Iphone 6s, Premium (family) Spotify account
What I have done so far:
-Ensured I have updated software and firmware on both devices.
-Pointed the desktop app to a folder of mp3 files and put them into a playlist. I am able to play them from the desktop app just fine.
-I have ensured my desktop and phone are connected to the same private wifi network while both apps are open, and the playlist on my phone's end still shows as empty.
-I have logged out and into both devices, deleted the app data of both devices and reinstalled them.
-I have also set my phone as a hotspot for my computer with no change in results.
-I have changed the folder location of the local files on my desktop, including changing hard drives. I am still able to play the music on the desktop app, but my phone shows the playlist as empty.
-I have "downloaded" the playlist in question on my desktop app, to try and move the files to Spotify memory with no success.
-I have ensured my Spotify desktop app has access through my firewall (both instances with public and private networks) and I have also attempted this with my desktop firewalls turned off.

I am able to "play on this device" from both my computer and my phone so there is clearly a connection, as well as my phone being able to know there is a new playlist along with the image I set for that playlist, there is simply no songs in that playlist to play or download.

Who Me Too'd this topic