Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
The shuffle seems to be based on which song you choose to play in a playlist. It doesn't seem to be random as it should. Every time I play a certain song the same songs will play after it, which is a little annoying. It also makes shuffle useless to me. As I do not want to listen to the same group of songs all the time. Please make the shuffle more random.
EDIT: I notice this happening on iOS. Specifically my iPhone 4