Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium (though same issue exists with free plan)
Country
USA
Device
iPhone 8, Google Home Mini, Built-in Chromecast, and Chromecast Audios
Operating System
iOS 13.3.1
My Question or Issue
For years I have had my Google Home account linked to various free/premium Spotify accounts. I also have multiple "speaker groups" set up through Google Home. Whenever I would cast to such a group, there would be no problem, but a weird quirk: If I opened the Spotify app on my iPhone, it would say that I was listening on just one of the speakers, when it was clear I was correctly listening to multiple speakers in a group. For example, the app would say I was listening on "Dining Room" and not the "Main Speakers" group that "Dining Room" was just part of. (Side note: using the "Media" menu in Google Home would show that I was listening to the group, not just one speaker.) However, if I tried changing songs or volume through the app, it would correctly make those changes to the entire group, even if it appeared it was being done on just the one speaker.
I never found a solution to the above, but considered it mostly a non-issue. However, for the past week or so, I have noticed that if tell a Google Home device to play music to a speaker group, the GH will announce that it's starting a cast to the group (as it should), and if I open the Spotify app afterward to change the group's volume or change the song, it will again say that I'm listening on just one speaker, but it now will pause the playback almost immediately after opening. I can manually restart the cast to the group, but this is an annoying step I've never had to do before.
I should point out that this latest issue seems to be happening only when I am casting to a group that has a mix of Google Home devices and Chromecast Audio devices. (I haven't spent time confirming this, though.) And, again, this is a new phenomenon. Casting never used to stop upon opening the Spotify app like it is now.