Plan

Premium Family

Country

Germany

Device

Samsung Galaxy 8

Operating System

Android 9.0 Pie

Hello guys,

for about the last 2-3 weeks a strange bug occurs regularly on my daily spotify use.

When I start the app from cold it is fast and responsible, loads music and does all the things I want it to do.

But god forbid if I try to play an audiobook or even look at such a playlist. As soon as I click on an audiobook playlist or album, Im stuck in the loading animation were the cover and tracks are grey plain fields.

The informations just wont load at all at any given time and as soon as this occurs, all other albums and UI like in-app settings are slow or just not working at all. 

This happens both in airplane mode and on wifi/4g

After hard closing the app, most of the times everythings right until it happens again.

It is very frustrating and I dont know any further what to do.

The app is working fine on all other devices in my plan (Win10) and in the family plan, like on a P20, A70, S10e and several Windows machines without these issues.

This Ive done/solved:

-networking is fine (100k stable, full wifi)

-enough free storage on both sd and onboard (30gb/40gb)

-app and os up to date

-deleted the cache about 100x times already

-50x reboot and system cleaning

-about 10x full clean reinstall, issues everytime

Please help me fix this!