Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
Uk
Device
(Samsung Galaxy s10+, Windows 10, Amazon fire stick)
Operating System
(Android 10)
My Question or Issue
For quite a while now listening on my sonos speakers the widget in the notification slider which (to pause/play forward/rewind) disconnects after being off the Spotify app for around a minute. The music keeps playing just i can't control the music from the widget or lockscreen.
So I have to go back on the Spotify app in order to regain control , I have tested this on my amazon firestorm by connecting to it and using my TV as a speaker and it does the same thing, so this narrows it down to the Spotify app or my device settings. I've tried turning off all options that puts Spotify to sleep when not in use, I've also reset my phone...
edit: Just used an iPhone tested the exact same thing and it still works, so clearly its an android problem.
This is very frustrating thanks for any help!
Solved! Go to Solution.