Plan

Premium

Country

Germany

Device

Huawei P10

Operating System

Android 9 with EMUI 9.1.0

My Question or Issue

Hi,

so whenever I try to open an artist, everything is blacked out with the placeholder picture and everything. I cannot choose anything from discography or songs or whatever.

It happens only on my phone - web and the phone of my boyfriend (same Wifi) doesn't show any problems.

The battery settings have spotify on allow everything so it doesn't get shut down.

App is in online mode

I cleared my data, my cache, uninstalled and reinstalled, rebooted the phone.

After reinstalling it helps for about half an hour, then the same issue starts again. The app is unusable this way. I cannot open the settings unless I clear the cache. 

Note: Both smartphones (boyfriends and mine) have the exact same settings and are connected to the same wifi - the issue happens with LTE as well, so this shoulnd't be a problem anyway.

I am VERY frustrated with this issue right now, it's for a few weeks now and I don't find any solution.