Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

July 2020 - Android App very slow to load search results, and album info - unusable

Premium family

OnePlus 5T, Android 9

Australia

 

For the past week or so, the Android app has been very slow - unusable. It takes forever to search and forever to show details of an album (album art, song list). I have cleared cache from within the app, and have cleared data from the Android app list. The problem persists, whether on 4G or Wifi. Previously this was not an issue, one this phone, or previous ones. Clearly there are problems with the current version of the app from the Google Play store. Could  you please provide clear and timely communication on what is being done to fix the issue?

I haven't been able to find out anything specific via Spotify Status or here.

 

Thanks

Dave

Who Me Too'd this topic