Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
Canada
Device
iPhone 11 Pro, Windows 10, MacOS 10.15,Sonos, Apple CarPlay
My Question or Issue
When playing music from any of my device (including CarPlay), if the iOS app is running on my phone (even if in background), the playback pauses or is muted. Either way, can't resume playback on any device until I force kill the iOS app on my iPhone.
I did try to log off from every device (including iPhone), clean re-installed the app, cleared the cache and rebooted the devices.
This was working properly a while ago. I didn't use the app for a while as I did cancel my premium subscription (last February) and just re-enabled it. The app has always been installed and updated.