Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Free
Country
America
Device
iPhone 8
Operating System
iOS 11
My Question or Issue
When I get the “watch this ad to get 30 minutes of uninterrupted listening” ad, I am too often not getting a full thirty minutes. At first I thought I was just thinking it was shorter than in reality, but now I’m sure I’m not. For example, right now I’m listening to music and I watched an ad for the thirty minutes, listened to four songs and now am getting more ads. I am certain it has not been thirty minutes. Occasionally I will get the 30 minute ad and immediately get more ads after I watch the first one. And with the “press this button to get 30 minutes of uninterrupted listening” it sometimes says that the link isn’t supported. It doesn’t happen very often, only two or three times, but it’s very annoying especially when I’m trying to go to sleep.