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Premium, Android/Windows (trouble is related to syncing)
A very long time ago, I was getting a new phone, and I wanted to move my files over from my phone to my computer so I didn't lose them (I didn't have Spotify at the time). When I got Spotify, I realized I could put the files in playlists (as local files) so I could still listen to the same tunes while using Spotify.
Now, a WHILE after having used those local files on Spotify with no problem, I go to download some more files, because one of my favorite artists came out with a few new songs and I couldn't find them on Spotify.
So I downloaded them on my computer, and they play on the computer fine. But I also wanted the files to sync to my phone (which normally isn't a problem) when I find that all of the new songs are grayed out, and tapping on them doesn't do anything.
I looked this up, and it still doesn't work, so let me save you the trouble of asking:
--I logged back out and back in on both devices
--I'm on the same account on both devices
--I'm online in both devices
--Both devices are on the same network connection
--The file types are supported by Spotify. I can play the files on my computer perfectly fine.
--I have a Premium subscription, but I was able to sync my files in the past without one, so there shouldn't be a problem there.
--There is enough space on the device's memory
--I have the latest version of Spotify installed on both devices
--My device's firmware is up-to-date
--I don't even have 300 songs downloaded, and I only use 2 devices with it, so the 10,000 song and 5 device limit does not apply.
--My network is private
--Spotify is set as an exception in my firewalls.
--I reinstalled Spotify on both devices, and not only did this not work, it made it so that all of my PREVIOUSLY uploaded files were unusable on my phone.
--I tried making my phone a mobile hotspot and connecting my computer to it.