Plan

Premium

Country

US

Device

Lg Q70

Operating System

Android 10 (up to date)

My Question or Issue

 seemingly out of nowhere yesterday I went to shuffle a playlist like I always do and immediately noticed the song was glitchy, playing in second intervals. I restarted the app, phone, logged out, clean uninstall - the only thing I haven't done is hard reset my phone.

However I did notice something really strange when trying to record evidence of this. When I screen record, the song buffers for a second, and then plays like normal! Only until I stop screen recording. I have no idea what's up with that.

My other Spotify account works on this device.

The account that isnt working works on other devices.

All other streaming services are fine on my phone and the problem persists on wifi or data.

I've seen a lot of unresolved threads with a similar issue and seen a few solved with methods that did not work for me. Also I talked to support 4 times today for a total of like 2 hours and really got no where. One dude even gave me an out of service phone number to call after I reset my phone per his instruction.

Anybody have any clue what could be going on ?