Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
Italy
Device
Google Pixel 3a
Operating System
Android 11
My Question or Issue
Every time I listen to spotify and eventually my phone screen goes off with the app running in the background, the music starts lagging or even stops. Then, as soon as I clink the wake-up botton, the music starts flowing again. This happens with WI-FI, with mobile data and even when listening to saved songs offline.
I have tried:
- Restarting phone;
- Clean reinstall of Spotify;
- Granting spotify all permissions, including the one to run in background, unrestricted data access and everything that was possible to grant;
- I manually chose NOT to optimize battery only for spotify;
- I disabled the adaptive battery.
NOTHING worked. Please help me fix this!