Plan

Premium

Country

Argentina

Device

Samsung S8+

Operating System

Android 9

My Question or Issue

I have two issues at the same time that occurs from approx 3 months ago.

1- The music stops after playing 10 minutes.

2- After this happen, when I play a song on my phone, the Spotify app doesn't update my current song, so I can´t even pause, because doesn't recognize that I'm playing a song at all.  

So, I've seen both issues in the community but neither of them helped me. I've already tried this troubleshooting:

- The Spotify app is excluded from the battery optimization settings and it has permissions to run in the background.

- I've already clear the cache and reinstall the app.

- I've already closed sessions on all my devices and started again.

After these steps, it begins to work ok, but it starts to happen later days later: app pauses after 10 minutes and after this, doesn't update the song I'm playing.

It doesn't happen with other music applications. My main music app for local songs works ok.