Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Okay, so I've been using the local files set up to listen to songs that exist on my MacBook. This hasn't been an issue in the past.
For context, from my Mac I allow Spotify to see local files, I add them to a new playlist, and then on my phone (Pixel 3aXL) I download the playlist for offline use. The other day I attempted to add another file to this playlist using the same aforementioned method, except this time the songs appeared greyed out with an exclamation point to the left where the green download usually appears.
I found this strange, and decided to delete all of the files and restart. When I attempted to add the original songs back, they were only playable from my Mac. Now, none of the local files are accessible from my phone at all. I'm still using the same file format, same WiFi, and the same method, so I'm not sure what the problem is.
My Question or Issue
How do I get these files downloaded on my phone so I can listen to them again? Please help, I've tried everything!