Plan

Premium

Country

United States

Device

(LG G7 Thinq)

Operating System

(Android)

My Question or Issue

I have about 500 songs downloaded from local files and my regular library. Every time the app crashes (which is frequent) or every time I restart the app or my phone, it starts all over and redownloads everything. As you can imagine this is frustrating and time consuming. I have fixed my phone settings to allow Spotify to be an exemption to the battery saving settings. Based on previous threads, I imagine I need to manage my offline devices through spotify.com, but this feature is no longer on the website. In addition, my storage settings keep changing from device storage (preferred) to SD card. I'm not sure why or how to fix this but it may also contribute to my problem. Please help.