Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
New Zealand
Device
(IPhone xr
Operating System
(iOS 14.2
My Question or Issue
after reading through the posts about the latest update causing very unstable instances of the app and all the responses about a clean re instal, perms and cache wiping, there still has not been a solution found to the issue, the app warms the phone up very quickly which in turn drains the battery very fast, while locked it will randomly crash while playing music and while in the app it’s very laggy and any attempt to use another app or multi task will cause music to hitch and bug out
for a paid service this is honestly unacceptable and I’m very mad that I updated the app accidentally as this wasn’t happening before, if there’s any way to revert the app to a version 6 months ago I would take it and if it can’t be fixed I’ll just go over to Apple Music, because at least that will work properly l