Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Premium account not working on Fairphone 3+

Plan

Premium

Country

France

Device

Fairphone 3+

Operating System

Android 10

 

My Question or Issue

 

The premium account is not working. I can connect my account, browse my playlist, my history when I cannot play a song. it stays stuck.
I tried to connect with a free account and it is working fine.

I can play music for my premium account from web player.

I tried to uninstall, delete spotify data files, restart Android, reinstall spotify and reconnect and still have the same issue.

Who Me Too'd this topic