Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Problem
I cannot play any of podcasts using two of my phones: Samsung Galaxy S8 and Galaxy S8+.
I press Play and...nothing happens. On Android Auto screen I can see it try to load something but no other results.
Problem doesn't exist on my account at any other device (Galaxy Tab S2, iPhone 7, Samsung Smart TV - all works fine). I don't remember when was the last time podcast had worked on my two Galaxys: S8 and S8+
Spotify app version
8.5.93.445 (and all older)
Plan
Premium Duo
Country
Poland (system language: Polish and English)
Devices
Samsung Galaxy S8 & Galaxy S8+
Operating System
Android 9 (latest official software)
Other information
I've already tried to:
- cleaning app data,
- performing a clean reinstall of the Spotify app
- changing Phone language
Nothing helps.
Solved! Go to Solution.