Plan

Premium

Country

France

Device

Samsung Galaxy S20

Operating System

Android 11

My Question or Issue

Hello,

Please excuse me in advance but for such a long description, I will use a translator to convert French.

I am having a problem since I bought my Samsung S20 (September 2020).
I already opened an identical topic last year on the Samsung Community site without result, telling me to lean more towards Spotify.

So, I use Spotify in the car daily when working with Android Auto.
When I arrive in customers, I switch off the ignition of my car and start my intervention. So far, so good.

But after a random period of time my phone starts playing music without any action on my part on it and always ...

It's very disturbing because depending on the volume setting of the phone it can be triggered at any time and be super loud!

I have already tried to remedy the problem by completely quitting the application after leaving the car without success, the application starts by itself.

Incidentally, when I turn on a bluetooth device, it may happen that Spotify playback automatically switches to it without any action on my part.

I am therefore looking at a similar problem related to a bluetooth connection / disconnection (Android Auto using bluetooth for audio even with a cable)

Following the Samsung topic I obviously tried to:
- Clear app cache
- Reinstall the application entirely
- Reset the Samsung S20 (only with Spotify in order to limit the effects linked to a third-party application)

All this without success ...

I use Spotify a lot and this problem is really starting to reduce my satisfaction with its use. Hope you can help me solve this problem.

Thank you in advance.
Regards.