Hi spotify community! I’m writing because I’ve been facing a really annoying issue for the past few weeks: lots of songs on my favorite albums get stuck at 0:00 (it won’t play even a second of it). My phone says the song is playing even though there’s no sound and it doesn’t move from 0:00, and it doesn’t skip the song unless I do. It happens to specific songs and I can’t get them to play (it somehow picked the best songs on each album lol! why is my karma messing with me?!)

I’ve tried to delete and reinstall the app, delete and reinstall said albums, I tried restarting my iPhone, I even tried switching the download quality to a lower one (I had selected the highest possible quality since I have a lot of storage). I thought it might be due to switching from wifi to 4g a lot but that doesn’t really make sense since all the albums are downloaded. 

I really need to fix this issue because I’d like to stay on spotify, but if it keeps happening I’ll have no choice but to check out other streaming platforms.

I hope you guys will be able to help me!

Additional info:

iPhone 8+, 256GB storage, I’m located in France, Premium spotify subscription.

Hit me up if you need to know anything else

Thanks in advance!

Em