Plan

Premium

Country

UK

Device

Oppo X3 Pro

Operating System

Android 11 / Colors v11.2

My Question or Issue

The playlists and the playlists folders order on Android 11 does not work properly.

The only filters that work are: Recently Added, Recently Played and Alphabetical.

The most useful and important filters to me are Creator and Custom Order and they do not work.

I have tons of playlists and playlists folders which I have organised in a specific order on my Mac but the Custom and Creator filters on Android do not do anything. The playlists and folders seem to be stuck on Recently Played even when I toggle to Custom or Creator order.

This is really annoying as it creates confusion and it takes a lot of time to find specific playlists and folders as the order is completely scrambled.

I did all the usual fix: deleted the cache, did a clean re-install but nothing works.

The problem seems to be only on the app version for Android 11.

No problems at all on my Android 10 phone or my partner iPhone.

In addition to the above, the Android 11 app seems to have another issue which is being discussed in another post: downloaded playlists disappear from the library. - search ongoing issues / downloaded playlists for more.

Obviously the app version for Android 11 is buggy. 

Could you please fix it asap - we pay good money every month for the subscription and I want to be able to use all the features I am used to and I pay for.

Thanks