Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Error with spotify connection

Hi guys, my problem comes from the fact that when I start my Spotify application from my device it doesn't work at all well. When I connect with the mobile data it works correctly but connecting through Wi-Fi does not work well. I have sent several emails to the spotify email and they have told me that it would be a good idea to upload my problem to this website. They have also provided me with an account from spotify and from that account it was going well on the mobile device, it does not matter if you connected with Wi-Fi or with your mobile data. My phone version is 8.1.0 but it cannot be updated to a new version since bq did not release more versions in its time. My phone is a bq aquaris V. On my computer it works correctly with my account, it does not matter if I enter with data or with Wi-Fi. If you can help me it would be wonderful.
I attach some interesting videos about what happens to me:


https://youtu.be/-HOhKv-q9uI


https://youtu.be/DlvqMO1nimk


https://youtu.be/SlhmOHWApug


https://youtu.be/qwkxX7kJXgY


https://youtu.be/RBEh-JSYby0


https://youtu.be/GMXNmry2XAo


All the best.

Who Me Too'd this topic