Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
Sweden
Device
Mac Windows, Android
Operating System
Mac Windows, Android
My Question or Issue
Why is the sound quality so extremely bad on Spotify compared to other music services. Compared with Amazon, Youtube Music and Tidal. Tidal of course offers HD resolution and why can't you. Not even with the new HIFI plan you can do it why?
This particular song though was not offered in HD. It contains a lot of distortion in the recording itself, but listen on Spotify is very painful. I hope my suspicion that you're deliberately decreasing the sound quality because of the new HIFI service is not true? Anyhow i will do some thorough measurements of your streams. And if it's not the correct bit rate or differs to much from competitors you're in**bleep**! Music tested with: https://open.spotify.com/track/7BwQofH99NX3zA0Oyv277p?si=5b52bcb5e98a43de