Plan

Premium

Country

Czech republic

Device

iPhone 8

Operating System

iOS 14.6

My Question or Issue

While using the spotify app on my phone most songs keep stopping at either 9, 10 or 11 seconds (very rarely stoping before it gets to 9 seconds) and they won’t play again unless i switch to another song multiple times and sometimes not even then. Today ( 16th august) it wouldn’t play a song at all.

I’ve had spotify premium since i think 2015 or 2016 and i’ve never had this issue before. It really takes from the experience of enjoying music if i have to skip and replay songs all the time. I am surely not paying for THIS every month and i would not like to stop using spotify because i really like it, but i can’t keep doing this.

I’ve tried playing songs on the web player and it works fine except one song that cut out around the 11th second and then continued on playing.

I’ve seen a lot of people report this issue and the first one happened YEARS ago so i don’t understand how it hasn’t been fixed yet. I’ve tried logging out, uninstalling the app, deleting saved playlists, clearing cache and playing songs offline but nothing has worked yet. I’ve tried different wifi’s and all the things for spotify in my phone are turned on.(i’ve basically tried everything that you have recommended for other people and it still doesn’t work.)

I would really like to find a solution please. 😞

(I would like to post a video of the problem but i won’t let me upload anything bigger than 5MB that isn’t a photo)