Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
USA
Device
Pixel 4XL
Operating System
Android 11
My Question or Issue
Since the most recent update, Google Clock will not connect to a Spotify playlist for an alarm. In fact, it failed to even trigger my alarm at the right time. I've since cleared the cache, data, and storage of Clock app and now Alarm is triggering at right time, but Spotify app still not connecting. Error being thrown is java.lang.NullPointerException.
I've done a clean reinstall of Spotify app and still not working. Even when I preview the playlist within Clock app, the app shows the Now Playing icon but there is no audio.