Plan

Premium (Family)

Country

UK

Device

Google Nest Hub 2nd Gen

My Question or Issue

My Spotify Premium (Family) account won't play on my Nest Hub 2. The app seems to try to open (plays the opening sound and "Spotify" flashes on the screen) but then I just get a black screen until eventually the home screen loads again. The same thing happens when I try to cast from the Spotify app or from the google home app on my mobile or play directly from the Hub using voice commands.

Interestingly, if I use the voice command "open Spotify", my playlists are visible on the display but when I try to play one of them the above happens. I have also tried using a different Spotify account and experience the same problem.

To try to resolve the issue I have:

• rebooted the hub
• removed and re-linked my Spotify premium account
• reset the hub and then re-linked my accounts

Other apps play music fine, eg BBC Sounds

Any ideas on how to fix this for Spotify?