Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Playlists not syncing/new local files not downloading from Macbook to Android

Plan

Premium

Country

United States

Device

Samsung Galaxy S10e

Operating System

(Android 11)

 

My Question or Issue

 

For the past few days one of my playlists has taken either multiple hours to sync to my Android or it doesn't sync at all. If I add the same songs to another existing playlist they show up immediately but they will not add to the first playlist unless I manually select every song and add them there, despite them being added immediately on my Macbook. Also, my newest local files won't sync to my phone at all. I uninstalled the app, re-downloaded all my 3000+ local files, which show up fine, but any I've added in the past day or two will be greyed out on my Android. I can create all new playlists on my Mac and they will show up on my phone but the one playlist won't sync automatically and my newest local files won't show up.

Who Me Too'd this topic