Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Device
iPhone 12
Operating System
iOS
My Question or Issue
Since the new Spotify updates the group session feature is horrible. You can no longer scan a code to join and once you do join you can no longer choose to listen on the same device as the host or your own. It automatically plays on your own so if you’re in the same place both peoples devices are playing music which is super annoying. This also means if a participant gets a call the music stops for everyone even if they’re in different places. It makes absolutely no sense at all. The group session feature used to be the one of the best features of Spotify and now it’s basically unusable.