Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
Netherlands
Device
Samsung Galaxy S21 plus
Operating System
Android
My Question or Issue
I have an issue since a couple of days, that whenever I start any playlist or track that I have found and want to play.
Everytime when I select a track somewhere, the app starts to Shuffle the tracks. I want to play it in order of how it is sorted but it is constantly going on Shuffle by itself. When I turn it off and tap the Next button, it does not do this. When I go to another playlist, Shuffle is back on.
I share a Duo account with my girlfriend and she has this same issue.
Is there a bug going on?