Plan

Premium

Country

Malaysia

Device

Oppo Reno 5 (5G)

Operating System

Android ColorOS 12

My Question or Issue

Hello everyone! I'm going through a big issue at the moment with my spotify application. For more context, previously when I use my bluetooth earbuds (Jabra Elite 3) and connect them to my phone (Oppo Reno 5), I have no issues whatsoever, be it listening to Youtube, Spotify, etc. However, just yesterday Spotify kept crashing whenever I try to launch it with my earbuds connected. When my earbuds are not connected, I can launch it with no issues whatsoever. I have already tried the recommended solutions, but to no avail. I have already done a deep clean reinstall with the app, restarted my phone multiple times, and whatnot. This is a huge inconvenience to me as I always use my earbuds and listen to music throughout the day. I have even paired and unpaired my bluetooth earbuds to my phone. With the earbuds connected, I have no issues doing anything else such as listening to Youtube, or even Spotify Web Player on mobile, but the app always crashes, and will only not crash when the earbuds are disconnected. I am genuinely confused as to what the issue is, so I really would appreciate any help I can get. 

Thank you!