Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Spotify massive battery drain on samsung phones

So recently I got a Samsung Galaxy S21 ultra, and the first 2 weeks or so were absolutely fine, with screen on time per charge of around 7-8 hours, but then 1 week ago or maybe a bit more I noticed that my battery suddenly didn't last as long as it did, only getting around 3-4 hours of screen on time, which for a phone that has a 5,000 mah battery is absolutely terrible. So I looked at the apps that were consuming the most battery and would you look at that, spotify drains around 28% of my battery per charge (as seen on the first screenshot). I remembered that my dad owns a galaxy s20 ultra (also with a 5,000 mah battery, but he got it when it came out so it may have degraded a little by now) , and that he also uses spotify to listen to his music, so I decided to have a look at his screen on time and the apps that use the most battery per charge, and I was surprised to see that spotify was also draining a lot of his battery, but in his case, it was even worse, spotify for him drained 35% per charge, which is unacceptable. 

Since I discovered this I've tried the following:

- Reinstalling spotify.

- Wiping its cache

- Changing my password

- Disabling background search for other devices

- Disabling Canvas 

- Downloading my music and listening in offline mode

- Limiting background usage on my phone's settings (this creates an issue because whenever I'm listening to my downloaded or streamed music with this on, the music will stop for 2 or 3 seconds and then resume, as I said, it happened with both downloaded music, and streamed music, and it happened once or twice per song.)

I have run out of ideas so I'm switching to amazon music to try it out until this issue is fixed, if it isn't, I will cancel my plan and tell my dad to do the same thing, this battery drain is absolutely unacceptable and needs to be fixed ASAP, I can't imagine the battery that spotify must consume with older or smaller phones like the regular s21 or even the s10 or s9, 60% of their batteries per charge?? ABSOLUTELY UNACCEPTABLE SPOTIFY!!!!

 

 

 

Screenshot_20220402-141837_Device care.jpg
20220402_145139.jpg
Who Me Too'd this topic