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Hey!
I recently changed my Spotify password because of trouble with hacking and that someone else was using my account. Until this day I havent logged out once, but I did today and i can´t remember the new password.. I tried getting it sent to my email, and I never ,received an email regarding password change. I later learned that was because my old e-mail address was listed on my profile/account (which I dont have access to anymore). Problem is, I can not change either password or email address without my current password, and I of course don´t remember what that is. What do I do? I need my music!!! 🙂