Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Spotify stopping while on Bluetooth headphones (Android)

Plan

Premium

Device

Samsung Galaxy S10

Operating System

Android 12

Spotify version:

8.7.20.1261

 

My Question or Issue

Since the last 2 weeks (seems to coincide with newest version release), my Spotify keeps pausing the songs for no reason, sometimes resuming after a few seconds, and sometimes just stopping them. I only noticed this on Bluetooth (BT) headphones, because I haven't used wired headphones nor listened on phone speakers for a longer period of time, so cannot ensure this is BT-specific.

Initially I though it could be Bluetooth issue, but other apps don't seem to have this issue (though I didn't run them for so long as Spotify). Also should not be the headphones, as this happens in 2 different BT headphones.

Besides, when these breaks start, often Spotify will no longer appear on my "lock screen" menu, as if Spotify would not be open, even though the music keeps playing. Also happens that the "Now Playing" bar at the bottom of the app disappears, so even if music is playing, I cannot access the "Now playing" menu to pause or restart it, and need to force close the app and restart it.

I have tried:

1) clear cache, logout and login.

2) clear cache and downloads, logout, uninstall, shutdown phone, wait 10 minutes to restart it, reinstall Spofity and login again.

Neither worked, and still I need often to force close the app and restart it. 

Who Me Too'd this topic