Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Free
Country
Nigeria
Device
Gionee S11 lite (Android)
My Question or Issue
I am unable to log in the Spotify mobile app. After each failed attempt I get the error message that says I'm offline. I have tried logging in through Facebook, using my username and password and using my email and password. I have also tried the solutions that were posted on similar threads but none of them have worked for me. I have also tried to login through the link that is sent via email but that also failed. I am able to log into the Spotify web player and Spotify desktop app without any issues. I only have this problem when trying to log into the mobile app on my phone. I have deleted and reinstalled the app multiple times and it is updated to the latest version.