Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Check connection - tried many things. Can't use spotify about to cancel my membership

I pay for the $10 a month premium plan, I have been using spotify for at least a couple of years. Last week I had a phone update, I don't know if that is what caused it, but it was around the same time I noticed that Spotify was not working cause I had been listening to music on the phone under my library for a few wks. My phone is A10E

 

It lets me log in, it shows me the main page, all the songs or podcasts I can choose from, but when I click on a song, it's just blank, if I click on JRE for example, it comes up and says "SOMETHING WENT WRONG, check your internet connection and try again" 

 

I have restarted my phone, I have uninstalled spotify and reinstalled, I have went to settings, apps and cleared everything, I have followed all steps from every video I have seen on youtube. NOTHING WORKS. I have tried loading with only wifi, and mobile data turned off.. I have tried enabling and disabling air plane mode. 

 

I dont know what else to do. Nothing I have done has done anything. The app works perfectly fine on my windows pc. It's my phone, what I use spotify on 100% of the time that I can't use it. If this is something I can't fix soon I'm 100% canceling my subscription. Why would I pay for something I can't use? 

Who Me Too'd this topic