Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Premium
Hong Kong
Device
IPhone 13
Operating System
iOS
My Question or Issue
I keep having issues with the shuffle and repeat.
This problem started a couple of days ago but now it's really getting on my nerves. My device keeps automatically turning on the shuffle button even though I never use it. It usually happens whenever I click onto a playlist and then start playing a song. On top of that, my repeat button automatically turns off whever I click a song. It doesnt matter if it's in a playlist or not, it just switches off after clicking a song. Please help!!