Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Free
Country
U.S.
Device
Google Pixel 4a
Operating System
Android 13
My Question or Issue
When upgrading from Android 12 to Android 13, the Spotify lock screen controls started appearing again. They did not appear on the lock screen for Android 12. All Spotify notifications were still turned off as they were for Android 12, however, the controls still appeared on the lock screen. I also turned off the settings for:
Settings -> Sound&Vibration -> Media: All options Off
I contacted Google who tried to help me by confirming my phone settings, but when I still had the problem, they referred me to Spotify support which, in turn, had me do a quick re-install, a clean re-install, and had me login to a test account. I still had the same problem.
I did find a couple of workarounds though:
1. One workaround was to turn off all notifications on the lock screen which disables the notifications for all apps:
Settings -> Notifications -> Notifications on lock screen: Don't show any notifications.
I didn't like this so I reset it back to Show conversations, default, and silent.
2. A better workaround for me was to prevent the phone from turning on when checking the phone:
Settings -> Display -> Lock Screen -> Tap to check phone: Off
Settings -> Display -> Lock Screen -> Lift to check phone: Off
I re-enabled the notifications for Spotify (not sure if this matters or not):
Settings -> Notifications -> App Settings -> Spotify: All notifications On
I also turned back on the Sound&Vibrations Media settings:
Settings-> Sound&Vibration -> Media: All options On (not sure if this matters or not)
This workaround allows the name of the song and artist to appear on the lock screen but without the controls.
It would be great if Spotify had a simple On/Off setting to control the display of the controls on the lock screen rather than having to disable the notifications for the entire app. Hopefully, Spotify can fix this issue for Android 13 so I can re-enable the Lock screen settings that I currently have disabled.
Hopefully this post helps someone!