Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Can't connect to Sonos speakers vie Spotify app (but the reverse works)

Hi,

 

I have a Premium plan; the problem here appears on the android app as well as the Web player (Firefox Linux).

I have a few Sonos speakers, my Sonos account has been linked to my Spotify account properly.

Since a few days, I can still play Spotify content on my Sonos speakers via the Sonos app; however I can't play songs on my Sonos speakers from the Spotify app (or web app). The app can "see" the speakers but it can't connect to them (see attached screenshot, "téléphone" is my phone, "Mezzanine + 1" are my Sonos speakers, "Lecture impossible pour l'instant" means "unable to read/play for now").

 

I tried restarting everything (phone, speakers, wifi), reauthenticating Spotify to my Sonos account ... I'm lost.

Does womeone know why it could have stopped working, and how to make it work gain ?

Screenshot_20220917-130153_Trebuchet.png
Who Me Too'd this topic