Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I have Been having an issue with my songs shuffling. Before I was able to play a playlist and if I didnt Like the song that it started with I could Click the play button again and it would select a new song. Now it just pauses it and keeps playing. I’m not sure if that makes any sense. But even if I click The shuffle button it’ll play the same song. I have to skip to the next track if I want a different song. I prefer for the app to automatically shuffle the songs instead of me skipping to the next track.
Plan
Premium
Country
United States
Device
iPhone 12 pro
Operating System
(iOS 16
My Question or Issue