Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
United States
Device
iPhone 14
Operating System
iOS 16.4.1
My Question or Issue
When playing from a playlist, the audio dips out in the last second of the song. It cuts off then fades in very quickly. Sounds almost like a sidechain if that means anything. This has not been happening until the past couple days. For a while it would fix itself if I closed and reopened the app, but that’s stopped working. It does not happen with albums as far as I can tell. I played the same song from both the playlist page and the album/single page and the dip only happened in the playlist. It is not playlist specific, it’s happening on any playlist I play. This is happening with songs I have downloaded, so it’s a problem with the player and not with streaming. I have gapless playback enabled and no crossfade, and the issue is not between songs but within one song itself. It is extremely annoying and is really disrupting my listening experience. Driving me insane. I don’t understand how the player can not function properly.
Edit: I attached a video example of this happening with multiple songs. Hopefully you can hear it. Very annoying, especially for songs with big endings or transitions into other songs.
Edit again: Also attached a video showing how this only happens in playlist and not in albums or singles.