It has come to my understanding, upon chatting with your customer service, that Spotify is now pushing most of its user to premium subscriptions. But, removing the basic controls one would expect of a streaming platform is probably a bad way to do it.

For the past couple of days, I have been facing issues. I am not able to turn off shuffle, nor press rewind or even scrub through to listen to my favorite part(s) of a song. This "upgrade" is quite frankly is ruining the user experience.  As a someone who used Spotify actively these were some of the features that I, a free account user used. 

I really do hope you understand and sort this issue since some of us can't use a premium account do to various factors.